
Leadership & Empathy: essential for retention and engagement
By: Tom Prest
“If you’re asking how to create a more empathetic workplace, you’re already way ahead of everybody else.” – Daniel Lubetzky, Founder of KIND
March 2020 marked the beginning of a new normal for everyone in the United States. At the time, we faced uncertainty, fears, and concerns for the future- “pivot” became the word that gave us hope. And while everyone worked hard to adjust, we all faced social isolation and disconnectedness. These new challenges greatly impacted mental well-being, with 42% of people experiencing a decline in their emotional health[1]. To address these challenges, leaders must place greater emphasis on demonstrating empathy, compassion, and connectivity. Engaging with the workforce in this way will increase profitability, work quality, and productivity while fostering retention.
