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Cheron Smalls of Warren Whitney featured in a guest blog about whether therapy is covered by insurance

Is Therapy Covered by Insurance? Cheron Smalls Guest Blog

By Blog, Client, Human Resources

Your Employees Aren’t Using Their Mental Health Benefits. Here’s Why

If you’re an employer wondering why your team isn’t taking advantage of the mental health benefits you offer, you’re not alone, and you’re in the right place.

You invested in an EAP (Employee Assistance Program) or health plan that covers counseling but utilization is low. Employees are burning out, disengaging, or quietly struggling, and the benefits you’re paying for are going unused.

The gap usually isn’t awareness. It’s fear. Employees worry their boss will find out, or that therapy isn’t covered, or that using benefits will flag them somehow. Those concerns are largely myths, but if no one addresses them, the benefits don’t get used.

That’s where experienced HR leadership makes a difference. Cheron Smalls is a Fractional HR Director with Warren Whitney who works directly with organizations to bridge that gap, translating complex benefits into language employees actually trust. Her recent work with Fig Tree Therapy, a multi-location counseling practice in Virginia, is a clear example: she authored a plain-language guide helping individuals understand what HIPAA actually protects, how FSA and HSA funds apply to mental health care, and what their real options are.

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Is Your Nonprofit Paying Fairly and Staying Compliant? The 2026 Data Is Here and We Invite You to Learn More.

By Blog, Client, Event, Human Resources

Are You Benchmarking Against the Right Numbers?

If you lead or work in a nonprofit, you already know the challenge: attracting and retaining mission-driven talent in a market where compensation expectations keep shifting and where employment law seems to change every time the Virginia General Assembly meets. Are your salaries competitive? Are your benefits keeping up? And are your policies still legally sound?

If you’re not sure, you’re not alone. These are the questions nonprofit HR and finance leaders ask every year, and this year we have fresh data to help answer them.

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2026 Nonprofit Compensation, Benefits & Work Culture Report for Richmond, VA

By Business Consulting, Human Resources, Newsletters, Strategy

May 2026

2026 Nonprofit Compensation, Benefits & Work Culture Report for Richmond, VA

We’re excited to share that the Moving Toward Equity Compensation, Benefits, and Work Culture Report for RVA Nonprofits is now available for download.

This year’s report covers compensation data for 27 key positions, drawn from responses across 65 nonprofits, capturing 698 wages and real insights from staff pay equity, work experience, and direct service provider surveys.

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April 2026: How to Handle Poor Performance

By Business Consulting, Human Resources, Newsletters
Director of Human Resources

How to Handle Poor Performance: Five critical questions to determine the root cause of poor performance
Written by Beth Williams

Poor performance presents an opportunity! Managers should view it as an open door to dialogue with their direct reports. The opportunity is for both the manager and the employee to better understand how best to support each other and succeed in their roles. The manager’s job is not to react first, but to diagnose well.

So, how do we approach the poor performance of an employee? We seek to understand the root cause of the performance issue and address it head-on. As you seek to understand poor performance, ask these five critical questions:

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February 2026: Right-Sizing Risk Management

By Business Consulting, Human Resources, Newsletters

Right-Sizing Risk Management: Build a sustainable framework
Written by Scott Warren

Risk management is often viewed as a compliance requirement or a reaction to potential threats. In reality, it is a strategic discipline; one that helps organizations prepare for uncertainty, make informed decisions, and strengthen long-term resilience. Over the years, Warren Whitney has applied risk management in various formats, such as SWOT analyses, enterprise risk frameworks, and disaster recovery planning. In every case, the goal is the same: to think ahead about what could go wrong and plan accordingly.

An effective risk management approach begins with a simple goal: identify and prioritize potential risks and mitigate their impact whenever possible. From there, it’s about finding the right balance between structure and flexibility, developing a process that fits the organization’s size, culture, and stage of growth.

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January 2026: 2026 Ready

By Business Consulting, Human Resources, Newsletters

2026 Ready: Reinforce Your Strategic Drivers 
Written by Meredith Handakas

As organizations look ahead to 2026, many leaders are asking the same question: What should we focus on to ensure long-term success? The answer is refreshingly consistent across sectors: get the fundamentals right. In this New Year, now is the time for leaders to review and reinforce the strategic drivers that truly matter. By reflecting on the past year and applying those lessons, organizations can realign the essentials that make them stronger and more effective for the year ahead.

Whether nonprofit or for-profit, high-performing organizations are grounded in the same core pillars: effective leadership, strong financial oversight, focused planning, great people, and clear communication. By intentionally strengthening these fundamentals, organizations can position themselves for a prosperous and resilient 2026.

This article outlines practical ways leaders can reinforce these core practices to strengthen their foundation for the year ahead.

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November 2025: People-Focused AI

By Business Consulting, Human Resources, Newsletters

People-Focused AI- Practical Tools for HR Professionals
Written by Cheron Smalls

It feels like everyone is talking about AI, but what does it actually mean for those of us in HR?

With all the buzz around AI, it can sometimes feel like the technology is being pushed on us. Learning how to use AI and incorporate it into your work may even feel daunting. My perspective changed when I began viewing AI not as a replacement for human judgment, but as a supportive tool in my work as an HR professional. When used with intention, AI can help you be more efficient, so you can focus on what is most important — PEOPLE. There is no need to start using AI for everything at once; instead, start with what feels meaningful to enhance the human side of your work.

These four examples show how AI can help simplify your workday and make your HR processes more efficient and impactful.

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December 2025: Moving Toward Equity Survey & Report

By Business Consulting, Human Resources, Newsletters


The 2025-2026 Moving Toward Equity Survey & Report: A compensation, benefits, & work culture study for RVA nonprofits.

Written by Esther Nand

Introduction

We’re excited to share that the 2025–2026 Moving Toward Equity Survey and Report, a compensation, benefits, and work culture study for RVA nonprofits is underway! This second addition of this survey and report is supported by a collaboration of local funders. Its goals are threefold:

  1. Educate RVA nonprofit employers on how their pay, benefits, and practices position them in their local market.
  2. Provide quality data that helps make impactful board presentations and educate funders.
  3. Enable nonprofit employers to better recruit and retain employees by making strategic changes to their pay, benefits, and work culture.

The 2023-2024 report proved to be a valuable tool for local nonprofit employers. In a recent survey of nonprofit leaders who participated in the last study, 100% of respondents confirmed that their organization would be interested in participating in another Compensation, Benefits, and Work Culture survey of RVA nonprofits. In its next iteration, we face new challenges, and our hope is that the 2026 report will be instrumental in showing the true cost of doing business and local market demand, as well as serving as a tool for setting priorities during periods of downsizing and contraction.

Registration is now open to participate in the 2025–2026 survey. The survey will be released on January 5, 2026, and those who participate will receive a copy of the full report once the data has been gathered and analyzed. The next report is scheduled for publication in Spring 2026.

If you’d like to register to participate and receive the survey findings, click here. ** Participation is completely free. **

The 2026 Report Structure

As in the 2024 report, the 2026 report will continue to evaluate foundational pieces of compensation, recruitment and retention, including data on benefits, pay practices, and work culture. In addition, the 2026 report will provide a legal memorandum of federal and state updates designed for nonprofit leaders, and evaluate pay for 28 key positions, including:

    • Executive Director
    • Finance Director
    • Accounting Manager
    • Accounting Clerk
    • Human Resources Director
    • Human Resources Generalist/Manager
    • Communications Director
    • Communications Manager
    • Marketing Manager
    • Volunteer Manager
    • Volunteer Coordinator
    • Development Director
    • Development Manager
    • Development Specialist
    • Grant Administrator
    • Grant Writer
    • Grants and Contracts Manager
    • Operations Director
    • Operations Manager
    • Administrative Assistant
    • Policy Analysis Director
    • Policy Analyst
    • Program Director
    • Program Manager
    • Case Manager (4 types)

Meet the Funders and Task Force

We are grateful for the 2026 report’s funders: the Bob and Anna Lou Schaberg Foundation, the Community Foundation, the Richmond Memorial Health Foundation, the United Way of Greater Richmond & Petersburg, and the Robins Foundation. We are proud to have designed the survey with the input of the 2026 report’s task force:

  • Beth Vann-Turnbull, Housing Families First
  • Elvira de la Cruz, Latinos in Virginia Empowerment Center
  • Dionne Henderson, Partnership for the Future
  • Karen Legato, Health Brigade
  • Katina Williams, United Way
  • Rachael Deane, Voices for Virginia’s Children
  • Robert Bolling, ChildSavers
  • Sheree Hedrick, Hanover Safe Place

***

Warren Whitney consultant Esther Nand oversees the implementation of this project. Esther works with organization leaders to strategically evaluate the best path forward. In addition to collaborating on projects, she provides a range of HR consulting services and solutions tailored to meet the unique needs of each organization. Esther’s expertise includes nonprofit HR, planning, project management, and policy development. If you would like to learn more about our services, please call us at 804.282.9566 or email Kyle Ficker at kficker@warrenwhitney.com. We do not charge for the initial call. We want to learn more about your business needs.

MAKING POTENTIAL HAPPEN

October 2025: Strategic Workforce Planning

By Business Consulting, Human Resources, Newsletters


Strategic Workforce Planning- Aligning people with purpose

Written by The HR Team

In today’s rapidly changing business environment, success requires more than reacting to immediate needs. Thriving organizations take the time to strategically align their workforce, building the skills and capabilities needed to place the right people in the right roles at the right time. This intentional alignment ensures that talent, structures, and strategies are prepared to meet current challenges while positioning the organization for future opportunities.

In this newsletter, we’ll explore why Strategic Workforce Planning (SWP) is essential, the trends shaping today’s workforce, a proven framework leaders can follow, and common pitfalls to avoid.

1. Why SWP Matters

Strategic Workforce Planning creates a clear link between your business strategy and the people who carry it out. By taking a proactive approach, leaders can anticipate future demands, identify potential gaps, and make informed decisions about how best to deploy their people. It not only strengthens day-to-day operations but also builds resilience, making the organization ready for both growth and disruption. Done well, SWP helps organizations:

  • Prepare for growth and transition,
  • Attract and retain top talent, and
  • Build the right skills for future opportunities.

Think of it as having the right people, in the right roles, at the right time—and at the right cost.

2. What’s Changing in the Workforce

Several trends are reshaping how organizations approach workforce planning:

  • AI & automation are transforming job functions.
  • Remote and hybrid work require new ways of managing distributed teams.
  • Diversity and inclusion strategies strengthen talent pipelines and innovation.

Beyond these, shifting employee expectations are driving demand for greater flexibility, purpose, and career development opportunities. At the same time, demographic shifts such as an aging workforce and new generations entering leadership roles are influencing how organizations think about succession and skill development. Together, these changes make it more important than ever to adopt a forward-looking approach to workforce planning.

3. A Roadmap for Leaders

A thoughtful plan is essential because workforce challenges don’t solve themselves; they require a clear, intentional approach. Too often, organizations recognize gaps only when they begin to feel the pain of turnover, stalled growth, or missed opportunities. A structured roadmap ensures you’re building the capacity and flexibility to address problems before they arise.

A six-step framework can make workforce planning actionable:

  1. Define goals that tie back to your mission and strategy.
  2. Understand your current workforce through data and conversations.
  3. Forecast future needs with scenario planning.
  4. Identify where skill gaps exist.
  5. Close those gaps with recruitment, training, and retention.
  6. Revisit regularly—SWP is not a one-time project.

4. Common Pitfalls

Organizations often stumble by:

  • Treating workforce planning as a one-off project.
  • Failing to align workforce decisions with strategy.
  • Overlooking communication and data as essential tools.

These missteps can result in wasted resources, disengaged employees, and strategies that look good on paper but fall short in practice. Without continuous alignment and transparent communication, even the best plans lose momentum. Avoiding these pitfalls requires treating workforce planning as an ongoing discipline that is deeply connected to both organizational goals and day-to-day execution.

5. Final Thought

Taking the time to strategically align your workforce pays dividends, helping you anticipate challenges, close critical gaps, and build resilient teams. Workforce planning is not a task to check off but an ongoing process that ensures your people are prepared to drive your mission forward.

***

Warren Whitney’s HR team works with business leaders to strategically evaluate your best path forward. Our work includes strategy consulting, HR Assessments, fractional consulting, in-depth compensation and benefits analysis, organizational structure and planning, as well as talent management. If you have any questions or seek further clarification, please call us at 804.282.9566 or email Kyle Ficker at kficker@warrenwhitney.com. We do not charge for the initial call. We want to learn more about your business needs.

MAKING POTENTIAL HAPPEN

June 2025: Future-Ready HR

By Business Consulting, Human Resources, Newsletters


Future-Ready HR: Build Teams that Last
Written by Lacey McCraw

“Take care of your employees, and they’ll take care of your business.” — Richard Branson

Creating a workplace where employees feel engaged, valued, and inspired to stay for the long term is one of the most rewarding goals an organization can pursue. In today’s evolving workforce, forward-thinking companies are finding new ways to cultivate loyalty, connection, and growth at every level.

At Warren Whitney, we work alongside businesses that are investing intentionally in their people—and we see the results firsthand. Here are some of the most effective strategies organizations are using to strengthen retention and build highly committed teams:

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